Order Business Cards The Most Professional Service Provider Posted by articlelink01 on February 2nd Zach Gentry Womens Jersey , 2017
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When Customer Service Fails Business Articles | November 5, 2010 Customer service is everything in your business?or at least it should be. Do you realize that word of mouth spreads faster than any form of advertising? That people trust the opinions of friends, fami...
Customer service is everything in your business?or at least it should be. Do you realize that word of mouth spreads faster than any form of advertising? That people trust the opinions of friends, family and co-workers over any positive publicity stunt? And that without good customer service T. J. Watt Womens Jersey , you could lose business? It?s true.
And here?s a prime example. A month ago, an online photography site had a 40% off sale on canvas prints. One of my colleagues, excited about the sale, notified everyone in our 200+ online business group about the sale. Everyone ordered a minimum of 2 canvases?some ordered three! Then we waited.
Three weeks passed and no product arrived. Anxious to see where her product was, my colleague went online to check on the status of her order only to discover that it had been REFUNDED! She received no email, no phone call Terrell Edmunds Womens Jersey , and no explanation. Just the simple words, ?refunding? next to her order.
She emailed the company but received no response. So she phoned the company who told her that her prints were not sized properly and rather than contact her to correct the issue, they simply chose to refund the order. She immediately told our group about the issue and advised each one of us to check on our orders.
Surprisingly nearly everyone had the same thing happen?each with difference reasons, the head was cropped, the file size was incorrect, the borders around the photo were not allowed Jerome Bettis Womens Jersey , etc. One gal managed to get the customer service rep to tell her that they had a back log of orders and could not fill them all and that accounting was having a difficult time keeping up but everyone should be refunded shortly.