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Shoretel's CEO Myles Garrett Jersey , John Combs, gave the keynote address recently at IT Expo West, providing pertinent guidance to IT managers and others considering a voice over IP (VOIP) phone system. He cited the MAC iPhone as an analogy, to demonstrate how quickly new technology can come to the fore in an industry. In the case of a VOIP business phone system Nick Chubb Jersey , IP technology is poised to dominate similarly over today's predominant analog (TDM) systems. VOIP telephone systems can greatly increase user adaption rates, which can also improve productivity in an organization.

An IP phone system enables the flexibility and business leverage of unified messaging technology. The VOIP telephone system typically provides features such as teleconferencing, unified messaging (voicemail in email), web collaboration Denzel Ward Jersey , mobile integration (cell phones), presence (to locate employees quickly), instant messaging, video conferencing and application integration (sales Baker Mayfield Jersey , accounting, CRM, etc.).

What sets apart one vendor's small business phone systems from the next? In his speech, Mr. Combs outlined a structured evaluation process when implementing office telephone systems with VOIP for business. He advises using an evaluation team of key players and using 8 evaluation criteria for selecting new small business phone systems:
*Usability. There must be an onsite demonstration with the actual hardware being proposed by the vendor. Mr Combs highly recommends having two or more vendor demonstrations side-by-side Cheap Browns Jerseys , or alternatively to install alternative prototypes at two separate company locations and then exchange systems and locations to find out which one was best.
*Reliability. What is the probable failure rate, based on actual fielded systems using BellcoreTelecordia standards? Mr Combs pointed out that speculative laboratory estimates are not sufficient for confidence in deploying a new system. You don't want to the the "guinea pig" for a vendor's prototype or Beta testing.
*Availability. Make sure you understand the effect of downtime on the business based on the planned configuration. How many points of failure are there in the vendor's configuration?
*Scalability. What are the costs should you need to double the planned configuration?
*Architecture. What methodology was used to design the system? Was it built according to a plan or technology patched together from disparate systems and mismatched architectures?
*Total Cost of Ownership. In many cases upfront costs (hardware, network and implementation) amount to only 20% of the complete system expense in the long term. Day-to-day costs (training, moveaddchange Duke Johnson Jr Game Jersey , system management, network and utilities) can easily add up to 80% over the system lifetime. What estimates are available from vendors being considered?
*Vendor Financial Status. Evaluate the vendor's balance sheet to get comfortable with the fact that they'll continue to be able to support your office telephone system.
*Vendor References. Your team should contact their industry associates for information relevant to the vendors being considered Did they make a wise decision with this vendor? Do they know of other references? How do actual costs compare to vendor estimates? Is it easy for IT staff to support? What about any "raving fans?"

When evaluating to upgrade small business phone systems, the usual choice is a VOIP business phone system. A careful evaluation of each vendor's offerings and especially the presence of "raving fans" for any VOIP business phone system are significant to achieve all the benefits of VOIP for business.

Author's Resource Box

Jim Green owns an online telecommunications brokerage, assisting his clients in both selecting the best T1 service provider as well as recommending local providers of all the most popular VOIP and TDM small business phone systems.

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